Who we are
My website address is: https://keldale.com.
Comments
I collect personal information that you share with me in the course of business. In handling this information, I am bound by the General Data Protection Regulations (GDPR). This page will explain how this affects the way I work.
Keldale Business Services Ltd, is registered with the ICO
I David Waller am both the Data Controller and the Data Protection Officer. My company and contact details can be found at:
https://ico.org.uk/ESDWebPages/Entry/ZA328960
The information about you that I collect comes from you via email.
You have no legal requirement to share information with me, but if you do not I will not be able to communicate or do business with you.
The purpose of collecting personal information from you is to enable me to correspond with you, to provide my professional services and, where you are acting on your own behalf, to maintain my billing and accountancy records.
The categories of data/information I collect include: your name and contact details, your payment preferences and anything you tell me that is pertinent to the work you wish me to do for you.
You give me permission to hold and use this information in line with these guidelines when you provide it to me.
I keep the information you give me for seven years, which is the length of time suggested by my professional body and insurance company for client records.
Cookies
Cookies are small text files that help organise and store browsing information. They are not programmes, and cannot damage your computer or any files you have on it. Nor can they transmit viruses. Find out more here.
This website uses the CookieAdmin to collect and record Browser and Device-based Consent. CookieAdmin stores a visitor’s country and IP address. The IP address is anonymised to comply with privacy laws.
Our site is designed using a content management system called WordPress. WordPress sets some cookies on your machine to make our site work properly, especially the interactive parts like search and menus.
Alternatively, you can opt out by visiting the Network Advertising Initiative opt-out page at http://www.aboutcookies.org. This site will also advise you about using your browser to automatically control which cookies you accept. Your settings can be applied to any site you visit, so you don’t have to deal with them on a site-by-site basis.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If a third party (e.g. an employer or collaborating organisation) is involved, I will share relevant information with them where necessary.
Your rights
Under UK GDPR, you have the following rights. You can read more about your rights on the ICO Website.
- To know what data we collect, how we use it and how long we keep it,
- To look at the data we hold about you,
- To ask us to correct mistakes,
- To ask that we delete your information,
- To ask us to limit some of the ways we use your data,
- To ask us to share your data with another organisation,
- To object to us using your data is some ways, e.g. for direct marketing,
- Not to be subject to decisions based solely on automated processing.
To make a request, or if you have any questions about this privacy notice, please contact us.
You have a right to complain if you have any problem with the way I store or use your data, or if you do not think your rights are being respected
Data Protection Complaints Policy
Last Updated: 11/06/26
Company Name: Keldale Business Services Ltd
This policy explains how you can submit a complaint to us if you believe we have mishandled your personal data or breached UK data protection laws (including the UK GDPR and Data Protection Act).
1. How to Make a Complaint
We want to make it as simple as possible for you to voice your concerns. You do not need to use formal legal language to file a complaint. You can reach out to us directly at david.waller@keldale.com
What to include: Please provide your full name, preferred contact details, and a clear description of your concern or the specific data incident.
2. Our Mandatory Response Timeline
Once we receive your data protection complaint, we will follow a strict, legally mandated response framework:
- Acknowledgement (Within 30 Days): We will formally acknowledge receipt of your complaint within 30 days of receiving it.
- Investigation: We will launch an internal enquiry into the matter without undue delay to understand what occurred and how to rectify it.
- Progress Updates: If the investigation takes time (for example, due to technical complexity), we will provide you with regular, timely updates on our progress.
- Final Outcome: We will write to you to explain the final outcome of our investigation, including any corrective actions taken, without undue delay.
3. Your Right to Escalate to the ICO
We are committed to working with you to resolve any data privacy complaints amicably. However, if you remain dissatisfied with our final decision, or if we fail to respond to you within the legal timeframes, you have the statutory right to escalate your complaint directly to the UK supervisory authority:
- Authority: Information Commissioner’s Office (ICO)
- Website:Â ico.org.uk
- Helpline:Â 0303 123 1113