David Waller BSc MBA CMgr FCMI MBCS CEng CITP

I’d like to think that I know about Benefits Management. I’ve been doing it for a while now.

I was active in Cranfield University’s Benefits Management research, applying the method in the rollout of BT’s intranet, one of the first, largest and most successful corporate intranets (we achieved efficiencies and savings of £750M / year). I then took this experience to my customers in finance, utilities and central government.

I extended Benefits Management beyond its project management roots to develop new business and improve customer relationships. This proved valuable in winning Local Government partnerships and in BT’s successful bids to the NHS worth over £1Bn.

I was recruited into the NHS to establish a public sector focused benefits management toolset. Since I moved into health, I have determined IT programme benefits, written business cases and mentored project teams on realising their benefits. My findings helped to select and prioritise programmes that impact on everyone who has contact with the NHS in England.

Those programmes ranged from data standards and infrastructure to adult social care and child protection.

In NHS England, I taught and mentored programme teams to improve the standard of Benefits Management practice and with it the value that their programmes created. My analysis of programmes’ benefits realisation influenced the design of the future Portfolio Office.

I’m joint owner of The Benefits Management Network, a national community of interest which enables me to keep the methodology fresh and at the forefront of my clients’ service improvement activity.

I wrote The Goal Model: Designing Business Decisions, a concise, illustrated guide to making good choices in a complex world. From pinpointing the concerns that matter most, to selecting the right initiatives and mapping the means, ways and ends that connect them, the Goal Model provides a clear path from problem or opportunity to solution.

I curate the website www.benefitofexperience.com, all the old Keldale blogs and articles (and new stuff as well) are now there.