I collect personal information that you share with me in the course of business. In handling this information, I am bound by the General Data Protection Regulations (GDPR). This page will explain how this affects the way I work.

Keldale Business Services Ltd, is registered with the ICO

I David Waller am both the Data Controller and the Data Protection Officer. My company and contact details can be found at:


The information about you that I collect comes from you via email.

You have no legal requirement to share information with me, but if you do not I will not be able to communicate or do business with you.

The purpose of collecting personal information from you is to enable me to correspond with you, to provide my professional services and, where you are acting on your own behalf, to maintain my billing and accountancy records.

The categories of data/information I collect include: your name and contact details, your payment preferences and anything you tell me that is pertinent to the work you wish me to do for you.

You give me permission to hold and use this information in line with these guidelines when you provide it to me.

I keep the information you give me for seven years, which is the length of time suggested by my professional body and insurance company for client records.

Sharing your information:

If a third party (e.g. an employer or collaborating organisation) is involved, I will share relevant information with them where necessary.

You have rights over the information I hold about you. These are

Portability - you can ask me to send your information to someone else

Rectification - if you think my records are wrong you can ask me to change them

Erasure - in some circumstances you can ask me to remove your details from my records (this is sometimes called 'the right to be forgotten')

Fair profiling - you can ask that any processes I automate are done by a person instead of a computer. I don’t currently automate any information processing, although I do use online forms to collect information.

Right of access - you can have a copy of the information I hold at any time, by requesting it in writing. If you do this it will be provided within 30 days and free of charge.

Restricting processing - in some circumstances you can request that I stop processing your information

Objection - you can object to the way I process information (e.g. if it is used to send you direct marketing and you don’t want to receive this) and can ask me to stop using it in the way

Information - you have the right to understand how I collect and process your information (hence this privacy notice)

You can learn more about these rights on https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

You can withdraw your permission for me to use your information at any time, although it would risk the failure of any contract between us. I can’t be held liable for poor work if you withhold crucial information from me.

You have a right to complain to the ICO if you have any problem with the way I store or use your data, or if you do not think your rights are being respected

My use of cookies:

I use StatCounter, a web analytics service, to track visitor activity on my website. These stats help me to understand how people are interacting with my website, which in turn helps me to develop it in a way which is useful to my visitors. The information collected is non-personal statistical information such as pages visited on the site, the duration of individual page views, paths taken by visitors through the site, data on visitors' screen settings. When you visit my website, a StatCounter analytics cookie (called "is_unique") may be placed in your browser. This cookie is used only to determine whether you are a first-time or returning visitor and to estimate unique visits to the site. No personal information is stored in the cookie.

I also sometimes embed links or content from other websites. These are clearly identified, but as a result you may be presented with cookies from these other sites. I cannot control the dissemination or operation of these cookies and you should check with the third party websites for more information.

Choosing not to accept cookies:

If you choose not to accept cookies, this may impact or reduce the functionality of some areas of my website.

You can find out more about StatCounter, and set your browser to refuse their cookies by clicking this link: http://statcounter.com/about/set-refusal-cookie/

To refuse third party site cookies you will need to check with the originating sites. Or, if you prefer not to deal with cookies on a 'site by site' basis you can use your browser to control which cookies you accept. http://www.aboutcookies.org/ will advise you if you do not know how to do this.

If you want to ask any questions about my use of cookies, please contact me.